Servicing & Troubleshooting

1. Diagnosing

Errors can be diagnosed using the LEDs on the user interface (RFID105/110/117) as well as through the Config UI of the Charge Controller.

1. Log in to the Config UI using the Operator Login Credentials.
2. Under DOCUMENTATION > Errors you'll find the list of possible Error activation messages.

info

Error activation message is the message that is sent when the error occurred. Error resolution message (if any) is sent when the error is corrected.

2. Logs

Log files serve as the primary data source for network observability, representing computer-generated data files that capture valuable information about usage patterns, activities, and operations within an operating system, application, server, or other networked devices, providing insights into the performance and optimization of resources.

2.1. Settings

The Log Level determines the amount of information provided by the logs.

Scope	Location in Config UI	Field	Value	Contents
Operator	System > General	Log Level	LOG_LEVEL_DBG	recommended in most cases
			LOG_LEVEL_INFO	Provides less information thanLOG_LEVEL_DBG

2.2. Log level by component

In addition to the Log Level , you can change the Log Level by component to suit your logging needs. For setting the Log Level by component:

1. Log in to the Config UI using the Operator Login Credentials
2. Under SYSTEM > General set the Log Level by component
3. At the bottom of the Config UI, click , then click to apply the changes

This parameter allows to set different log levels for different software components. The string consists of a comma separated list of component names and component log levels. See the Config UI > DOCUMENTATION page for an extensive list of component names. The possible log level are:

Mode	Info
TRACE	Log everything
VDBG
DBG
INFO
WARN
ERR
USER_INFO
USER_WARN
USER_ERR

For example, the string to set log level TRACE for the BACKEND component and VDBG for the RCMB component looks like so:

BACKEND=TRACE,RCMB=VDBG

info

Get in touch with your support agent for guidance on your technical errors. The agent will inform you on which logging configuration to set for your case.

2.3. Download logs

Scope	Location in Config UI	Field	Value	Contents
Operator	DIAGNOSTICS > Logs	Download Diagnostics	Download	Downloads the logs and setting files as a zip file
		Download Diagnostics 2	Download	If applicable: Downloads the logs and setting files of the Slave Controller as a zip file

caution

This operation may take a few minutes depending on the size of the logs. Don't refresh or leave the page until the download is complete.

2.4. Log encryption

See here.

3. Loggable components

Component	Internal name (use this when setting the log level)	Info
	DEFAULT
	LOGGING
Dynamic Load Management	DLM
	PIC24	For (Mennekes) HMI
	SLAC
General Purpose Input Output	GPIO
	MONITORING
	QCA700X_FLASH
The AC/DC sensitive residual currentmonitoring module RCMB104	RCMB
Electrical Meter	METER
	METER_EHZ
	METER_S0
	METER_INTERNAL
	METER_MODBUS
	SQL
RFID module	RFID
	LOG_FILE
Time	SYSCLOCK
Type 2 Charging Socket State	SOCKETTYPE2
Schuko wallplug	SCHUKO
OCPP communication	OCPP
GSM communication	GSM
ISO 15118	P15118
Vehicle state (is the car connected?, are the doors closed?, temperature, ...)	VEHICLEIF
	ASN1
Humidity sensor	HUMIDITY_SENSOR
	NOR_STORE
	ETHREAD
	EEVT
	MK_PIC24
	TIMER_POOL
Component Manager	COMPONENT_MGR
Plug	PLUG
I2C communication (RFID)	I2C
Auth input I/O state	AUTH_INPUT
	HW_VARIANT_MGR
Legacy Config UI	WEB_INTERFACE
Config UI	WEB_INTERFACE_NG
	STM32_EO
Eichrecht	EICHRECHT
Home Energy Management System	HEMS
OCPP Backend	BACKEND
	ERROR_HANDLING
HMI	HMI
Master and Slave information	MASTER_SLAVE
	PROTOCOLS
	PARAMETERS
	WEBDATA
Time	NTP
Modbus related	MODBUS_RTU
Modbus related	MODBUS_DEVICE
Time related	TIMEZONE
Fast Charging through DC	CCS_MODE4
USB hotplugging status	USB_HOTPLUG
	USBLIB_MOD
Metering (DC)	METER_DC_DZG
HMI	STM32_HMI
Master-Slave Communication	MS_COMM
SU Communication	SU_COMM
WebSocket Server	WS_SERVER
Energy Manager	ENERGY_MAN
	ALL